Welcome to The Wailers’ Official Merchandise Store!
Below, you’ll find answers to some of the most common questions about our products, shipping, and policies.
If you have a question that’s not covered here, please don’t hesitate to contact us.
Orders
How do I place an order?
Simply browse our shop, select the items you’d like to purchase, and add them to your cart. Once you’re ready to checkout, follow the prompts to complete your order securely.
Can I change or cancel my order after it's placed?
We begin processing orders as soon as they are received. If you need to make changes or cancel your order, please contact us immediately. We’ll do our best to accommodate your request, but we cannot guarantee changes or cancellations after an order has been processed.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for secure transactions.
Shipping
Where do you ship to?
We ship worldwide! Shipping rates and times may vary depending on your location.
How long does shipping take?
Processing times for each order are typically 2-7 business days. Shipping times depend on your location:
- USA: 3-8 business days
- Europe: 5-10 business days
- Canada: 5-10 business days
- Rest of the World: 10-20 business days
Please note that these are estimated times and may vary due to customs or unforeseen delays.
How much does shipping cost?
Shipping costs are calculated during checkout based on your location and the weight of your order.
Will I have to pay customs or duties?
Customs fees or import duties may apply depending on your country’s regulations. These fees are not included in our prices and are the responsibility of the customer.
Products
Who makes the merchandise?
All our products are made by Printful, a trusted print-on-demand partner. Printful ensures high-quality printing and materials for all merchandise.
What types of products do you offer?
We offer a range of band merchandise including t-shirts, hoodies, hats, posters, and more. Check our shop for the latest items.
Are the items ethically produced?
Yes, Printful partners with suppliers who follow ethical and responsible manufacturing practices.
Returns and Exchanges
What is your return policy?
Since all items are made-to-order, we only accept returns for defective or damaged products. If you receive a defective item, please contact us within 30 days of receiving your order with photos of the issue.
Can I exchange an item?
We do not offer exchanges as all items are made-to-order. If you need a different size, you’ll need to place a new order.
My order arrived damaged. What should I do?
We’re sorry for the inconvenience! Please contact us with photos of the damaged item and packaging within 30 days of receiving your order. We’ll send you a replacement as soon as possible.
Account and Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and view your purchase history easily.
How can I contact customer support?
You can reach us via our contact form. We aim to respond to all inquiries within 48 hours.
Additional Information
How do I care for my apparel?
To ensure the longevity of your items, we recommend washing them inside out in cold water and air drying. Avoid bleach and do not iron directly on the print.
Will new items be added to the shop?
Yes! We regularly update our store with new designs and products. Follow us on social media or join our mailing list to stay informed.
Can I suggest new designs or products?
We love hearing from our fans! Feel free to send suggestions through our contact form.
